Frequently Asked Questions

JuvinTech combines deep financial services expertise with genuine AI and application engineering capability. We don't just manage infrastructure — we build tools, automate workflows, and deploy AI agents that give your firm capabilities it didn't have before. Every client gets a dedicated engineer who knows your environment by name. Headquartered in Midtown Manhattan, we offer on-site capabilities across the tri-state area with deep relationships with local vendors and regulators.

For managed IT engagements, our standard onboarding timeline is 1–2 weeks from signed agreement to fully managed environment. This includes environment discovery, RMM agent deployment, documentation, security baseline assessment, and introduction to your dedicated account engineer. Complex multi-site environments or those requiring security remediation may require a longer timeline scoped during the assessment phase.

Yes — we offer a complimentary technology assessment for prospective clients covering current infrastructure, security posture, Microsoft 365 configuration, and compliance gaps. You receive a written summary with findings and recommendations. No obligation. The assessment takes approximately 2–3 hours of your team's time. Call +1 (888) 590-2152 or use the contact form to schedule.

Our managed IT clients range from 10-user boutique funds to 150+ user multi-office firms. AI and application development projects don't have a minimum size — we've built tools for two-person investment teams and 100-person advisory firms alike. The common thread: clients who take technology seriously and want a partner who does too.

Our Network Operations Center monitors your servers, endpoints, network devices, storage, and cloud resources continuously. When an alert fires, a live engineer reviews it and takes action. For critical issues, we contact you immediately. For non-critical out-of-hours issues, we resolve them and document actions taken. You don't watch dashboards or configure alerts — that's entirely our responsibility.

Standard SLAs: Critical (P1) — response within 1 hour; High Priority (P2) — response within 4 hours; Standard (P3) — response within 8 business hours. For financial services clients with specific operational requirements, we can negotiate tighter SLAs including 15-minute emergency response. All SLAs are contractual commitments backed by service credits.

Absolutely. Co-managed IT is one of our most common engagement models. We integrate with your existing team — providing NOC monitoring, security operations, after-hours coverage, and specialized expertise — while your internal staff retains ownership of day-to-day support. We use your ticketing system or ours, whichever works better.

Current clients can reach support via: support portal at support.juvintech.com; help desk at juvintech.atlassian.net; email at info@juvintech.com; or phone at +1 (888) 590-2152 x102. After-hours critical incidents are handled by our on-call engineer via the emergency line in your onboarding documentation.

Regulation S-P is the SEC's primary rule governing privacy and safeguarding of customer financial information. For hedge funds, RIAs, and broker-dealers, it requires a written information security program, vendor certification that service providers protect client data, a 72-hour breach notification obligation (as amended in 2024), and annual review of safeguards. JuvinTech automates Reg S-P compliance — managing vendor certifications, building breach notification workflows, generating audit documentation, and supporting annual testing.

Arctic Wolf MDR (Managed Detection & Response) monitors your environment 24×7 using AI-native analytics and a dedicated human SOC team. It includes network, endpoint, and cloud telemetry monitoring, threat hunting, and incident response support. It's available standalone or bundled with managed IT. For financial services clients, we strongly recommend it — it directly addresses what SEC examiners and cyber insurance underwriters look for.

Yes. We help clients qualify for and reduce the cost of cyber insurance by implementing the controls underwriters require — MFA, EDR, email security, privileged access management, and tested backups. We also assist in completing applications accurately and maintaining the documentation (incident response plans, BCP, security policy inventories) that underwriters and claims adjusters request.

We build across three categories: (1) Workflow automation — replacing manual processes with intelligent pipelines using n8n, Power Automate, and custom APIs; (2) AI agents — deploying Claude, GPT-4, or custom LLMs with RAG to answer questions from your firm's own documents, automate research, draft communications, or monitor data; (3) Custom web applications — trading dashboards, investor portals, retirement planning platforms, compliance trackers, and internal ops tools on cloud-native architecture.

Timeline depends on scope. A focused automation or AI integration project typically delivers in 3–6 weeks. A full custom web application — investor portal, trading dashboard, compliance tool — typically takes 8–16 weeks from finalized specifications to production deployment. We use agile delivery with regular milestone reviews, so you see working software early.

Yes. All custom applications include a post-launch support and maintenance period, and we offer ongoing managed application services covering hosting, security patching, feature updates, and user support. We don't hand you a finished product and disappear — we're the same team that built it, and we stay accountable for its performance.